Last updated: [date]. DRAFT — to be reviewed before the site goes live.
These terms
These terms apply when you buy from this site. Nothing in them limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 if you are buying as a consumer. Where these terms and those Acts disagree, the Acts win.
Prices
All prices are in New Zealand dollars and include GST. Delivery is charged separately and shown before you confirm the order.
We try to keep prices accurate. If a price is obviously wrong — a decimal point in the wrong place — we will contact you before processing the order rather than either charging you the wrong amount or quietly cancelling.
What you are buying
Every product page states what the product is:
- New compatible — newly manufactured, not previously used, not made by the printer manufacturer
- Remanufactured — a genuine shell that has been collected, cleaned, refitted, refilled and tested
- Refill ink — ink in a bottle, not a cartridge
Brand names and model numbers are used to identify which printers a product fits. They do not imply that the product is made by, endorsed by, or affiliated with that manufacturer.
Compatibility and firmware
The printer models listed on each product page are the ones the product was designed and tested to fit.
Printer manufacturers can change cartridge recognition through firmware updates. HP in particular operates a system it calls Dynamic Security. A cartridge that works today can stop being recognised after a firmware update. We state this on every affected product page, and we cannot promise that any cartridge will remain compatible with future firmware.
If a firmware update stops one of our cartridges working, contact us. We will tell you honestly whether there is a fix.
Delivery
Orders placed before 2pm on a working day are dispatched the same day from Auckland. Delivery times quoted are the courier’s estimates, not guarantees.
Risk in the goods passes to you on delivery.
Warranty
Everything we sell carries a 12 month replacement warranty against print defects. If a product streaks, leaks, is not recognised, or prints badly, tell us and we will replace it.
This is in addition to your rights under the Consumer Guarantees Act, not instead of them.
Returns
- Wrong item ordered: contact us within 30 days with the item unopened and we will exchange it.
- Faulty item: the warranty above applies. Contact us before returning anything — a good share of “faulty” cases turn out to be a contact that needs cleaning, and we would rather solve it on the phone.
- Change of mind on an opened cartridge: we cannot accept these back, because we cannot resell them.
Your printer’s warranty
Using a third-party cartridge does not automatically void your printer’s warranty. For a manufacturer to decline a repair on that basis, the fault would have to have actually been caused by the cartridge.
That is general information about how the law works, not legal advice about your situation.
Liability
Where the Consumer Guarantees Act applies, your rights under it are unaffected by anything here.
Where you are buying for business purposes, the Consumer Guarantees Act may be excluded, and in that case our liability is limited to replacing the goods or refunding what you paid for them.
Your account
Keep your password to yourself. Tell us if you think someone else has access to your account.
Governing law
New Zealand law applies, and the New Zealand courts have jurisdiction.
Contact
0800 INKINK, or through the contact details on this site.